Terms of Service
Effective date: January 11, 2026
These Terms of Service ("Terms") govern your use of deutschexam.ai and related services ("Service"). By using the Service, you agree to these Terms. If you do not agree, please do not use the Service.
1. No Affiliation and No Guarantees
- DeutschExam is not affiliated with or endorsed by telc gGmbH, Goethe-Institut, TestDaF, or any examination body. All trademarks belong to their respective owners.
- The Service provides practice materials and guidance for educational purposes only. No outcome is guaranteed, including passing any specific exam.
- We strive for high quality, but we do not warrant that any question, solution, or explanation is error-free or aligned with any official exam specification.
2. Use of the Service
- You agree to use the Service lawfully and not to misuse content or attempt to interfere with its operation.
- You will not share copyrighted materials from the Service outside the platform except as permitted by law or by us in writing.
- One account per person. Sharing login credentials with others is prohibited and may result in account termination.
- Automated access, scraping, or systematic downloading of content is prohibited.
3. Accounts and Payments
- You are responsible for maintaining the confidentiality of your account credentials.
- Paid plans are processed by our payment provider (Stripe). All payments are subject to their terms.
- Prices are displayed in Euros (€) and include applicable taxes where required.
- Subscription plans auto-renew unless cancelled before the renewal date.
4. Refund Policy
14-Day Fair Use Guarantee: We want you to be satisfied with the Service. If you're not happy within 14 days of purchase and have used the platform minimally (fewer than 2 mock exams completed, less than 30 minutes of AI features used), you may request a full refund.
48-Hour Pass (Day Pass) — Non-Refundable: The 48-Hour Pass is a short-term digital access product. By purchasing this pass, you expressly consent to immediate access and acknowledge that no refunds are available once you begin using the platform, in accordance with § 356 Abs. 5 BGB. This is clearly disclosed at checkout.
For complete refund terms, eligibility criteria, and how to request a refund, please see our Refund Policy.
5. Right of Withdrawal for Digital Content (Widerrufsrecht)
Important Notice Under German/EU Law: By purchasing a subscription and accessing premium content (mock exams, AI features, downloads), you expressly consent to the immediate performance of the contract and acknowledge that you lose your statutory right of withdrawal (Widerrufsrecht) under §§ 312g, 356(5) BGB once digital content delivery has begun.
This consent is obtained during the checkout process. Despite this waiver, our 14-day fair-use guarantee (Section 4) provides a goodwill refund option for minimal usage.
6. Service Availability and Maintenance
We aim for high platform availability but cannot guarantee uninterrupted service.
- Target uptime: We strive for 99% availability per calendar month.
- Scheduled maintenance: Performed during low-traffic hours (typically 2:00–5:00 CET). We provide advance notice when possible.
- Emergency maintenance: Unplanned updates may be necessary to address security issues or critical bugs.
- Refund eligibility: System downtime of less than 12 hours in a calendar month does not entitle users to refunds, credits, or price reductions.
- Extended outages: For outages exceeding 24 consecutive hours, we may offer service extensions or credits at our discretion.
We are not liable for unavailability caused by factors beyond our reasonable control, including internet outages, third-party service failures, or force majeure events.
7. AI-Generated Content and Quality
Our platform utilizes artificial intelligence to generate exam explanations, assess writing, and provide personalized feedback.
- AI-generated content is provided "as-is" for practice purposes only.
- While we continuously improve our AI models, minor linguistic variations, occasional inaccuracies, or subjective feedback differences are inherent to AI technology and do not constitute a "defective product" under German law (§§ 434, 475 BGB).
- AI assessments are for learning purposes and do not reflect official exam scoring.
- Refunds based solely on perceived AI quality issues are granted at our discretion as a gesture of goodwill.
- We welcome feedback on AI content quality at support@deutschexam.com to help us improve.
8. Intellectual Property
All platform content—including exam questions, explanations, audio recordings, letter samples, and software—is owned by DeutschExam or its licensors.
- You receive a personal, non-exclusive, non-transferable license to use the Service for your own learning and practice.
- You may not reproduce, distribute, modify, or create derivative works from our content without written permission.
- Screenshots or limited excerpts for personal study notes are permitted; systematic reproduction is not.
9. User Content and Submissions
- Content you submit (writing exercises, feedback, support inquiries) remains yours, but you grant us a license to use it for service improvement and AI training (anonymized).
- You must not submit content that is illegal, harmful, or violates third-party rights.
10. Account Termination
- By you: You may cancel your subscription at any time through your account settings. Access continues until the end of your paid period.
- By us: We may suspend or terminate accounts that violate these Terms, engage in fraud, or abuse the Service. No refund is provided for terminations due to violations.
- Data after termination: Your data is retained for 30 days after account deletion to allow for recovery, then permanently deleted (except as required by law).
11. Disclaimers and Limitation of Liability
The Service is provided "as is" without warranties of any kind, express or implied.
- We do not warrant that the Service will be error-free, uninterrupted, or meet your specific requirements.
- We are not responsible for your exam results or any consequences of relying on our practice materials.
- To the maximum extent permitted by law, our total liability for any claims related to the Service is limited to the amount you paid for your subscription in the 12 months preceding the claim.
- We are not liable for indirect, incidental, special, or consequential damages, including lost profits, data loss, or business interruption.
Nothing in these Terms excludes liability for gross negligence, willful misconduct, or any liability that cannot be excluded under applicable law (including German consumer protection law).
12. Dispute Resolution
- Informal resolution: We encourage you to contact us at support@deutschexam.com to resolve any issues before initiating formal proceedings.
- EU Online Dispute Resolution: The European Commission provides an Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr.
- Governing law: These Terms are governed by German law. The courts of Frankfurt am Main, Germany, have jurisdiction for disputes, subject to mandatory consumer protection provisions.
13. Changes to Terms
We may update these Terms to reflect changes in the Service or legal requirements.
- Material changes will be communicated via email to registered users at least 30 days before taking effect.
- Continued use of the Service after changes take effect constitutes acceptance of the updated Terms.
- If you disagree with changes, you may cancel your subscription before they take effect.
14. Severability
If any provision of these Terms is found to be unenforceable, the remaining provisions continue in full force and effect.
15. Contact
16. Content Accuracy and Exam Format Disclaimer
Important: By using this Service, you acknowledge and agree that you will not pursue any legal action, claims, or demands for compensation related to content accuracy issues described below.
Our practice materials are created for educational purposes to help you prepare for German language examinations. However, you understand and accept that:
- Practice questions, answers, and explanations may contain errors, typos, or inaccuracies despite our quality assurance efforts.
- Official exam formats from telc gGmbH, Goethe-Institut, TestDaF, and other examination bodies change periodically without notice. Our materials may not always reflect the most current exam format or structure.
- Human error may occur during content curation, translation, and question bank compilation.
- Audio recordings, sample letters, and model answers may contain minor imperfections.
- Grammar explanations or vocabulary usage may occasionally differ from certain regional or academic standards.
Limitation of Claims: You expressly agree not to initiate legal proceedings, lawsuits, arbitration, or claims for damages arising from any content inaccuracies, format discrepancies, outdated information, or errors in our practice materials. Your sole remedy for dissatisfaction with content quality is to discontinue use of the Service and, where eligible, request a refund under our
Refund Policy.
We encourage users to report any errors or inaccuracies to support@deutschexam.com so we can continuously improve our content. We also recommend supplementing your preparation with official sample exams from your chosen examination body.