Refund Policy
Effective date: January 11, 2026
At DeutschExam.ai, we want you to be satisfied with our German exam preparation platform. This policy outlines our fair and transparent refund terms, designed to protect both you as a learner and the integrity of our service.
Our Commitment: We offer a 14-day "Fair Use" satisfaction guarantee for all paid subscriptions. If the platform doesn't meet your expectations within the first 14 days and you've used it minimally, you can request a full refund.
1. 14-Day Fair Use Guarantee
We believe in our product, but we understand it may not be right for everyone. Within 14 days of your initial purchase, you may request a full refund if:
- You have completed fewer than 2 complete mock exams
- You have used AI-powered features (writing feedback, explanations) for less than 60 minutes total
- You have not downloaded any premium content (letter samples, PDFs)
Why these limits? These fair-use thresholds prevent misuse (e.g., completing all exams and then requesting a refund). If you've genuinely tried the platform and aren't satisfied, you'll easily qualify for a refund.
2. Refund Eligibility by Plan Type
| Plan Type |
Refund Eligibility |
Conditions |
| 48-Hour Pass (Day Pass) |
Non-refundable |
Single-access digital pass; refund waived upon purchase (§ 356(5) BGB) |
| 1-Month (Exam Sprint) |
Full refund within 14 days |
Must meet fair-use criteria above |
| 3-Month (Complete Prep) |
Full refund within 14 days |
Must meet fair-use criteria above |
| Lifetime (Pass Assurance) |
Full refund within 14 days |
Must meet fair-use criteria above |
| Free Trial |
Not applicable |
No payment required |
48-Hour Pass Notice: The 48-Hour Pass is a short-term, single-access digital product. By purchasing this pass, you expressly consent to immediate access and acknowledge that the right of withdrawal is waived once you begin using the platform, in accordance with § 356 Abs. 5 BGB (German Civil Code). This is standard practice for short-term digital access products in the EU.
3. Pro-Rated and Partial Refunds
After the 14-day period, refunds are generally not available. However, we may consider partial refunds at our discretion in the following circumstances:
- Technical issues: If you experience a persistent bug or technical problem that we are unable to resolve within 7 business days, you may be eligible for a pro-rated refund based on unused time
- Medical or emergency situations: In exceptional circumstances (e.g., serious illness), we may offer partial refunds or subscription pauses on a case-by-case basis
- Duplicate payments: Accidental double charges will be fully refunded immediately
4. What Is NOT Eligible for Refund
- Requests made after 14 days from purchase (except technical issues)
- Users who have completed 2 or more mock exams
- Users who have extensively used AI features (30+ minutes)
- Users who have downloaded premium PDFs or letter samples
- Promotional or discounted purchases (unless stated otherwise)
- Disagreement with AI feedback quality (see Section 6 below)
- Failure to pass your actual exam (we provide practice, not guarantees)
5. Service Availability and Maintenance
We strive for 99% platform uptime. However, technical maintenance or unexpected issues may occasionally cause temporary unavailability.
Maintenance Policy:
- Scheduled maintenance is performed during low-traffic hours (typically 2:00–5:00 CET)
- We notify users in advance of planned maintenance when possible
- System downtime of less than 12 hours in a calendar month does not entitle users to refunds or price reductions
- For extended outages exceeding 24 consecutive hours, we may offer service extensions at our discretion
6. AI Content and Quality
Our platform uses AI to generate explanations, assess writing, and provide personalized feedback. Please note:
- AI-generated content is provided for practice purposes only
- Minor variations or nuances in AI feedback do not constitute a "defective product"
- We continuously improve our AI models, but occasional imperfections are inherent to AI technology
- Refunds based solely on "AI quality" are granted only at our discretion as a gesture of goodwill
7. German Consumer Rights (Widerrufsrecht)
Under German law (§§ 312g, 355 BGB), consumers have a 14-day right of withdrawal for online purchases. However, for digital content, this right is waived once:
Important Notice: By purchasing a DeutschExam subscription and accessing any premium content (mock exams, AI features, downloads), you expressly consent to immediate performance of the contract and acknowledge that you lose your statutory right of withdrawal once digital content delivery has begun. This is confirmed during checkout.
This is standard practice for digital services in Germany and the EU, and protects against misuse while still allowing genuine refund requests through our 14-day fair-use guarantee.
8. How to Request a Refund
Refund Request Process:
- Email support@deutschexam.com with subject line: "Refund Request"
- Include your registered email address and order/transaction ID (from your confirmation email)
- Briefly explain the reason for your request
- We will review your request within 3 business days
- Approved refunds are processed within 5–7 business days to your original payment method
9. Alternative Solutions
Before requesting a refund, consider these alternatives:
- Technical support: Many issues can be resolved quickly. Contact us at support@deutschexam.com
- Feature questions: Our support team can help you get the most out of the platform
- Subscription pause: If you need a break, we may be able to pause your subscription
- Plan change: Switch to a different plan if your needs have changed
10. Contact Us
11. Changes to This Policy
We may update this refund policy from time to time. Material changes will be communicated via email to active subscribers. The "Effective date" at the top indicates when the current version became active.