--- title: "Refund Policy | DeutschExam" source: html-twin generated: 2026-04-27T17:16:24.259Z --- # Refund Policy Effective date: **March 9, 2026**  ·  Last revised: **April 27, 2026** At DeutschExam.ai, we want you to be satisfied with our German exam preparation platform. This policy outlines our fair and transparent refund terms, designed to protect both you as a learner and the integrity of our service. **Our Commitment:** We offer a **14-day "Fair Use" satisfaction guarantee** for eligible German exam preparation subscriptions. If the platform doesn't meet your expectations within the first 14 days and you've used it minimally, you can request a full refund. **FSP AI speaking plans are treated separately** because they unlock high-cost AI speaking sessions and are excluded from voluntary satisfaction refunds once premium access begins. ## 1\. 14-Day Fair Use Guarantee **This guarantee applies to eligible A1, B1, and B2 German exam preparation subscriptions.** It does not apply to FSP AI speaking plans once premium access begins; see Section 2A below. We believe in our product, but we understand it may not be right for everyone. Within **14 days** of your initial purchase, you may request a full refund if: - You have completed **fewer than 2 exams** (including free mock exams and practice modules) - You have used the platform for **less than 45 minutes total** (all activity including free and paid features) - You have made **fewer than 20 AI feature requests** (writing feedback, explanations, speaking practice) - You have not downloaded any premium content (letter samples, PDFs) **Why these limits?** These fair-use thresholds prevent misuse (e.g., extensively using the platform and then requesting a refund). The total platform usage limit includes all activity — free exams, practice modules, and AI features. If you've genuinely tried the platform briefly and aren't satisfied, you'll easily qualify for a refund. ## 2\. Refund Eligibility by Plan Type Plan Type Refund Eligibility Conditions **48-Hour Pass (Day Pass)** Non-refundable Single-access digital pass; refund waived upon purchase (§ 356(5) BGB) **Quick Prep (2-Week Pass)** Non-refundable Short-term digital pass; refund waived upon purchase (§ 356(5) BGB) **A1/B1/B2 1-Month (Exam Sprint)** Full refund within 14 days Must meet fair-use criteria above **A1/B1/B2 3-Month (Complete Prep)** Full refund within 14 days Must meet fair-use criteria above **A1/B1/B2 Pass Assurance** Full refund within 14 days of initial purchase Must meet fair-use criteria. After 14 days, non-refundable. Unused portion of a 9-month access period is not refundable. **FSP AI Speaking Plans** No voluntary refund once access begins Excluded from the satisfaction guarantee after premium FSP access begins; mandatory statutory rights remain unaffected **Free Trial** Not applicable No payment required ## 2A. FSP AI Speaking Plans — Voluntary Refund Exclusion Once Access Begins **Important FSP Notice:** Fachsprachprüfung (FSP) plans provide access to AI speaking sessions, AI-generated feedback, transcripts, the FSP exam guide, and related digital practice content. Because these features create immediate AI processing costs and can be consumed quickly, **FSP paid plans are not eligible for voluntary satisfaction refunds once premium access begins**. - Try the free FSP module before purchasing to confirm that the format fits your needs. - If you want a low-cost paid trial, start with the 48-hour FSP pass before choosing a longer plan. - Refunds remain available for duplicate payments, incorrect charges, or cases where paid access does not activate and we cannot resolve the issue. - Mandatory statutory rights for defective digital content, including remedies available under BGB §§ 327–327u, are not limited by this policy. - Using FSP AI speaking sessions, assessments, transcripts, or premium FSP guide features means digital access has begun and the plan is not eligible for a satisfaction-based refund. **Pass Assurance Plans:** Pass Assurance plans provide access in 9-month renewable periods. Each renewal is a continuation of the original purchase and is not separately refundable. If you pass your exam during an active period, the remaining access time is not refundable. **48-Hour Pass & Quick Prep (2-Week Pass) Notice:** The 48-Hour Pass and Quick Prep (2-Week Pass) are short-term, single-access digital products. By purchasing these passes, you expressly consent to immediate access and acknowledge that the **right of withdrawal is waived** once digital access begins, in accordance with § 356 Abs. 5 BGB (German Civil Code). This does not limit mandatory statutory rights for defective digital content. ## 3\. Pro-Rated and Partial Refunds After the 14-day period, refunds are generally not available. However, we may consider partial refunds at our discretion in the following circumstances: - **Technical issues:** If you experience a persistent bug or technical problem that we are unable to resolve within 7 business days, you may be eligible for a pro-rated refund based on unused time - **Medical or emergency situations:** In exceptional circumstances (e.g., serious illness), we may offer partial refunds or subscription pauses on a case-by-case basis - **Duplicate payments:** Accidental double charges will be fully refunded immediately ## 4\. What Is NOT Eligible for Refund - Requests made after 14 days from purchase (except technical issues) - Users who have completed 2 or more exams (including free mock exams and practice modules) - FSP plan purchases once access to AI speaking sessions or premium FSP digital content has begun, except where mandatory statutory rights apply - Users who have used the platform for 45 or more minutes total - Users who have made 20 or more AI feature requests - Users who have downloaded premium PDFs or letter samples - Promotional or discounted purchases (unless stated otherwise) - Disagreement with AI feedback quality (see Section 6 below) - Failure to pass your actual exam (we provide practice, not guarantees) ## 5\. Service Availability and Maintenance We strive for 99% platform uptime. However, technical maintenance or unexpected issues may occasionally cause temporary unavailability. **Maintenance Policy:** - Scheduled maintenance is performed during low-traffic hours (typically 2:00–5:00 CET) - We notify users in advance of planned maintenance when possible - System downtime of **less than 12 hours in a calendar month** does not entitle users to refunds or price reductions - For extended outages exceeding 24 consecutive hours, we may offer service extensions at our discretion ## 6\. AI Content and Quality Our platform uses AI to generate explanations, assess writing, and provide personalized feedback. Please note: - AI-generated content is provided for **practice purposes only** - Minor variations or nuances in AI feedback do not constitute a "defective product" - We continuously improve our AI models, but occasional imperfections are inherent to AI technology - Refunds based solely on "AI quality" are granted only at our discretion as a gesture of goodwill ## 7\. German Consumer Rights (Widerrufsrecht) Under German law (§§ 312g, 355 BGB), consumers have a 14-day right of withdrawal for online purchases. However, for **digital content**, this right is waived once: **Important Notice:** By purchasing a DeutschExam subscription and accessing any premium content (mock exams, FSP AI speaking sessions, AI features, downloads, exam guides, or phrase libraries), you **expressly consent to immediate performance** of the contract and acknowledge that you **lose your statutory right of withdrawal** once digital content delivery has begun, where permitted by law. This is confirmed during checkout. This is standard practice for digital services in Germany and the EU, and protects against misuse while still allowing genuine refund requests through our 14-day fair-use guarantee where that guarantee applies. Mandatory statutory rights for defective digital content remain unaffected. ## 8\. How to Request a Refund **Refund Request Process:** 1. Email [support@deutschexam.com](mailto:support@deutschexam.com) with subject line: **"Refund Request"** 2. Include your registered email address and order/transaction ID (from your confirmation email) 3. Briefly explain the reason for your request 4. We will review your request within **3 business days** 5. Approved refunds are processed within **5–7 business days** to your original payment method ## 9\. Alternative Solutions Before requesting a refund, consider these alternatives: - **Technical support:** Many issues can be resolved quickly. Contact us at [support@deutschexam.com](mailto:support@deutschexam.com) - **Feature questions:** Our support team can help you get the most out of the platform - **Subscription pause:** If you need a break, we may be able to pause your subscription - **Plan change:** Switch to a different plan if your needs have changed ## 10\. Contact Us For refund requests or questions about this policy: **Email:** [support@deutschexam.com](mailto:support@deutschexam.com) **Response time:** Within 3 business days **Website:** [https://deutschexam.ai](https://deutschexam.ai) ## 11\. Changes to This Policy We may update this refund policy from time to time. Material changes will be communicated via email to active subscribers. The "Effective date" at the top indicates when the current version became active. [Home](/) · [Imprint](/imprint) · [Terms of Service](/terms) · [Privacy Policy](/privacy)